Privacy Policy
How we collect, use, and protect your personal information
1. Introduction
Cormorant Home Helpers Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website.
2. Information We Collect
We may collect the following types of personal information:
- Personal details (name, address, date of birth, contact information)
- Health and medical information necessary to provide appropriate care
- Financial information for billing purposes
- Information about your preferences and care requirements
- Information provided by healthcare professionals or family members with your consent
- Website usage data collected through cookies and similar technologies
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide and manage our care services
- To create and maintain your care plan
- To communicate with you about your care
- To process payments and manage our accounts
- To comply with legal and regulatory obligations
- To monitor and improve our services
- To respond to complaints or inquiries
4. Legal Basis for Processing
We process your personal information on the following legal bases:
- Performance of a contract (to provide the services you have requested)
- Legitimate interests (to manage and improve our business and services)
- Legal obligation (to comply with laws and regulations)
- Consent (where you have explicitly agreed to the processing of your data)
5. Sharing Your Information
We may share your personal information with:
- Our staff who are involved in providing your care
- Healthcare professionals involved in your care (with your consent)
- Regulatory bodies such as the Care Quality Commission
- Third-party service providers who process data on our behalf (e.g., payment processors)
- Legal authorities where required by law
We have appropriate agreements in place to ensure that any third parties who process your data do so in accordance with data protection laws and maintain the security of your information.
6. Data Security
We have implemented appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or damage. We regularly review and update our security practices to maintain the highest standards of data protection.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For care records, this is typically a minimum of 8 years after the end of our service provision, in accordance with healthcare record retention guidelines.
8. Your Rights
Under data protection law, you have rights including:
- The right to access your personal information
- The right to rectification of inaccurate information
- The right to erasure (in certain circumstances)
- The right to restrict processing
- The right to data portability
- The right to object to processing
To exercise any of these rights, please contact us using the details provided below.
9. Cookies
Our website uses cookies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings. For more information, please see our Cookie Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes and obtain your consent where required by law.
11. Contact Information
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Data Protection Officer
Cormorant Home Helpers Ltd
Merseyside, United Kingdom
Email: privacy@cormorant.org.uk
Phone: 01514402115
12. Complaints
If you are not satisfied with our response to any privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.
Last updated: April 2025